Why does my tracking number show Pending?
The reason your FedEx tracking number might show as pending is because it is yet to be scanned in, or it is in transit to the FedEx distribution location.
Our current delivery time of several business days includes the possibility of this delay, and you should see tracking details and an estimated delivery date updated on your order within several hours.
Can I get shipping updates?
You'll receive email alerts from us with the status of your order, and you can view the tracking information on your account.
FedEx also offers convenient text alerts for your delivery by following 3 simple steps:
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Text FOLLOW and your tracking number
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Reply YES when you receive the welcome message
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Receive ongoing SMS alerts about your shipment’s status
FedEx SMS Tracking is supported by AT&T, Verizon Wireless, T-Mobile, Sprint Boost Mobile, Metro PCS, US Cellular, NTelos, Cricket, and Virgin Mobile. Message and data rates may apply. SMS and data rates may apply. SMS frequency varies per user. View FedEx’s privacy policy.
FedEx Text Alerts are in no way associated with the website. All program inquiries, questions, issues or incidents will need to be handled through FedEx.com.
I need help.
If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your order. Don’t worry, contact us within a few days of the original shipping date and we’ll look into this for you. If we're made aware outside of this time, it’s unlikely that lost parcel costs can be covered by us.
For any questions about how to return items, head to our Returns page.